Support Rep
Routine tickets, answered.
A teammate who handles routine tickets from your help docs and hands the rest to your team with notes.
Support RepReady for your OK
A refund needs your OK.
- Order looked up in Shopify
- Return checked against your policy
- Reply drafted for the customer
Nothing is refunded until you approve.Approve
What it does
- It answers routine questions from your help docs.
- It looks up orders and sets up returns within your policy.
- It routes everything else to your team with notes.
Works in your tools.
No new software. It works where you already do.
Zendesk
Intercom
Shopify
Gmail
You approve. It does the rest.
On its own
- Answers questions
- Looks up orders
- Routes tickets
- Sets up returns
Waits for your OK
- Refunds
- Policy exceptions
- Angry or legal-sounding tickets
It never promises what your policy doesn’t allow.
